Ticketing

Terms and Conditions

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Introduction

These Terms and Conditions apply to the Guild of Our Lady of Ransom’s WeBelieve festival, to be held from Friday 25th to Monday 28th July 2025 at St Mary’s College, Oscott, Birmingham (the ‘Event’).

All Tickets (as defined below) are sold subject to availability and to these Terms and Conditions. Please read these Terms and Conditions carefully before purchasing any Tickets, as your purchase constitutes your agreement to these Terms and Conditions.

In these Terms and Conditions:

  • ‘Event Ticket’ means any ticket(s) purchased from us to attend the Event.
  • ‘Camping Ticket’ means staying in a tent on site during the Event.
  • ‘Day Ticket’ means a ticket that grants the holder access to the festival for one specific day only. 
  • ‘Event Venue’ means St Mary’s College, Oscott, Chester road, Sutton Coldfield, Birmingham, B73 5AA.
  • 'The Guild' means the Guild of Our Lady of Ransom, a charity registered in England and Wales (Charity number: 232716) whose registered office is at St Margaret’s Presbytery, 79A Barking Road, Canning Town, London, E16 4HB.
  • 'Lead booker' means an individual who completes a booking for Ticket(s), either on their own behalf or on behalf of a group.
  •  ‘Ticket’ refers to Event Tickets. 
  •  'UK Data Protection Legislation' means all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation, Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time) (UK GDPR); the Data Protection Act 2018; the Privacy and Electronic Communications Directive (2002/58/EC) (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
  • Reference to 'we', 'us' and 'our' is a reference to the Guild of Our Lady of Ransom (see clause 1.1);
  • Reference to 'you' or 'your' is a reference to you (the lead booker and in the case of a group booking, where the context permits, anyone in their group) and anyone who in our reasonable opinion is acting with your authority or permission; and
  • Any words following the terms 'including', 'include', 'in particular', 'for example' or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

Overview of Key Terms

The overview below is provided to highlight key terms to you. It is not a substitute for reading the Terms and Conditions in full.

Booking & Tickets

Each booking must be completed online by a lead booker, either in respect of an individual Ticket or Tickets for a group. 

By making a booking, you confirm that you are aged 18 years or above. A parent or guardian must   complete any bookings for those aged 17 years or under. Anyone aged 17 years or under must be accompanied by their parent/guardian or, with their parent’s consent, another responsible adult. 

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Accessibility

If you or anyone in your group booking has limited mobility, requires a wheelchair access seat, requires the use of a guide dog, hearing dog or other assistance animal, or has any other accessibility requirements, please notify us by email to ‘info@webelievefestival.com’ when booking.

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Payment

The price of each Ticket shall be the price indicated on the Event booking page and selected by you at the time we accept your booking. 

Some Event Tickets at certain prices may be made available in limited quantities on a first come, first served basis as indicated on the booking page. 

Payment must be completed in full by credit or debit card at the time of booking.

During the booking process, you have the choice of making a donation, which the Guild of Our Lady of Ransom shall use towards providing bursaries for others to attend the Event. The donation amount shall not be refunded should you cancel your contract for the purchase of Tickets in accordance with clause 10.

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Changes or Cancellation

Guild of Our Lady of Ransom reserves the right to cancel, reschedule or alter the Event (including the date, timings, programme, speakers, speaker line-up, other participants, format and any other aspects) if it cannot be operated, conducted or completed as planned and/or due to events or circumstances arising beyond the Guild of Our Lady of Ransom’s control. The Guild of Our Lady of Ransom will always try to minimise the effect to you in order to avoid disappointment and if we cancel or reschedule, lead bookers have the right to a refund or to opt to attend a rescheduled or substitute event in accordance with Clauses 8 and 9 below.

If you cancel your contract for the purchase of tickets a cancellation fee may be payable as set out in clause 10.

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Filming & Photography

There will be official photographers and video crew on-site at the Event Venue. The Guild of Our Lady of Ransom, as data controllers for the purposes described under Clause 14, will be taking photographs and film of the Event, including footage and images of attendees, for our and third-party legitimate interests, including promotional, ministry, commercial and internal purposes. 

If you do not wish to be photographed or filmed, please collect a ‘no film’ wristband from the Staff Information Hut on arrival and visibly wear it throughout the Event. Camera technicians are instructed to leave the back of venue spaces as ‘no-shoot’ zones, if you are further forward we cannot guarantee that you will not be captured in group shots. 

In relation to official photography and video filming within the  designated children’s areas at the Event: (i) those who do not consent to being photographed or their child being photographed should speak to any of   the kids groups’ leaders to ensure their child won’t be captured (ii) photography consent for guests under 18 years old will be captured within the booking page. Should you prefer that any photographs of your child are not used, please write to info@webelievefestival.com in advance of the Event or speak to your kids/youth group leader at the Event.

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Personal Data

The Guild of Our Lady of Ransom (data controller) will collect your personal data, such as identity, financial, contact information, and special category personal data, such as your image whilst taking part in religious activities and in relation to children and youth information relating to their health, for the purpose of (i) processing your registration to attend the Event (ii) administering the Event (iii) ensuring that children and youth are provided with first aid and medical treatment where required (iv) advertising and promotion, and for any other purpose in connection with the promotion of the Event or future events, as described more fully in Clause 14.

You can review the Guild of Our Lady of Ransom’s privacy policy here: https://www.guild-ransom.co.uk/privacy

Prior to any transfer of personal data from the lead booker to us, the lead booker shall ensure that they have provided a copy of these Terms and Conditions to each person in their group and given all necessary notices to, and obtained any required consents from, each person in their group, to enable the lawful transfer of their personal data to us.

If you would like to know your data subject rights under the UK Data Protection Legislation, please see   clause 15 below. If you wish to exercise any rights under the UK Data Protection Legislation, please email info@guild-ransom.co.uk with your request. See also Clause 15 below.

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Release of Liability

You agree to follow all reasonable instructions of the Guild of Our Lady of Ransom, our staff, volunteers and other personnel during the Event.

In taking part in the Event, you assume all risks of taking part. The Guild of Our Lady of Ransom accepts no liability for damage to, or loss of, personal belongings. See also Clauses 11.11 and 16 below.

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Ticket Types

‘Weekend Ticket’ refers to those attending multiple days of the Event, either camping or staying elsewhere.

‘Camping Ticket’ refers to those who have booked to pitch tents in the campsite within the festival site. 

‘Non-camping Ticket’ refers to those who are attending multiple days of the Event but are not staying on site. 

‘Day Ticket’ refers to those who are attending only the Saturday or Sunday of the Event. 

‘Child Ticket’ refers to any attendee 17 and under who will be attending with a parent/guardian.

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Terms and Conditions

‍TERMS AND CONDITIONS‍

  1. WHO WE ARE
    1. We are the Guild of Our Lady of Ransom, a charity registered in England and Wales (no. 1174882) and a private company limited by guarantee and registered in England & Wales (no. 10754427), whose registered office is at St Margaret’s Presbytery, 79A Barking Road, Canning Town, London, E16 4HB. (‘The Guild of Our Lady of Ransom’, ‘we’, ‘our’, ‘us’).
    2.  We operate the website webelievefestival.com. You can contact us by writing to ‘info@webelievefestival.com’. 
  1. STATUS OF TERMS AND CONDITIONS
    1. These Terms and Conditions create a legal agreement between you and the Guild of Our Lady of Ransom relating to your booking, attendance at, and participation in, the Event.
    2. By booking Ticket(s) for the Event, you confirm that you are aged 18 years or above. A parent or guardian must complete any bookings for those aged 17 years or under. Please see further clause 11.8.
    3. If you do not agree to these Terms and Conditions, you should not book any Tickets. If you have any queries relating to these Terms and Conditions or think that there is a mistake in them, please contact us at ‘info@webelievefestival.com’.
    4. The price of each Ticket shall be the price indicated on the Event booking page and selected by you at the time we accept your booking. 
  • Some Event Tickets at certain prices may be made available in limited quantities on a first come, first served basis as indicated on the booking page. 
  • Payment must be completed in full by credit or debit card at the time of booking. 
  • During the booking process, you have the choice of making a donation in a specified amount as set out in the booking page, which the Guild of Our Lady of Ransom shall use towards providing bursaries for others to attend the Event. The donation amount shall not be refunded should you cancel your contract for the purchase of Tickets in accordance with clause 10.
  1. A contract between us for the purchase of Tickets will only be formed on receipt by you of our booking confirmation email after you have completed the booking process and have paid for your booking in full. Any subsequent changes to your booking that you seek to make will not be effective until you receive an email from us confirming the changes. If you have paid in full, the booking confirmation email we send you will constitute your Ticket(s) and you should bring this with you to the Event. If you do not receive a booking confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, you should contact us at info@webelievefestival.com.
  2. If you are a consumer, you have legal rights in relation to the purchase of Tickets. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.
  3. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Tickets.
  1. WHO CAN ATTEND WEBELIEVE
    1. WeBelieve is a festival for the members of, and those interested in, the Catholic Church in the UK, organised by the Guild of Our Lady of Ransom and other invited friends.
  1. PRICE OF TICKETS, DELIVERY CHARGES AND BOOKINGS
    1. The prices of the Tickets shall be the price set out on the booking page at the time we accept your booking. 
    2. Prices for Tickets may change from time to time, but changes will not affect a contract for the purchase of Tickets already entered into.
    3. We use our best efforts to ensure that the prices of Tickets are correct at the time the relevant information was entered onto the system. However, it is always possible that, despite our reasonable efforts, some of the Tickets on our sites may be incorrectly priced or may have sold out. If we discover an error in the price of the Ticket(s) you have booked or that the Ticket(s) you have tried to book are sold out, we will inform you of this error and we will give you the option of (i) continuing to purchase the Ticket at the correct price or purchasing the Ticket(s) at a different price (as applicable) or (ii) cancelling your order. We will not process your booking until we have your instructions, or if we have inadvertently processed your booking in these circumstances, we will arrange a refund. If we are unable to contact you using the contact details you provided during the order process, we will treat the booking as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Tickets to you at the incorrect, lower price.
    4. In order to secure a confirmed booking for WeBelieve lead bookers must complete all of the stages of the booking process. No part of the booking process constitutes a contractual offer on our part capable of acceptance by you. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you a booking confirmation by email. The stages of the booking process are as set out below:
      1. Select Event Ticket.
      2. Complete all required information on the booking form. 
      3. Submit the form and make payment. 
    5. The Guild of Our Lady of Ransom reserves the right to reject a booking for any reason and/or terminate the contract between us and any lead booker in respect of any attendee where we determine in our absolute discretion that it is inappropriate for that attendee to attend the Event, including where we are not satisfied that an attendee meets the criteria set out in Clause 3 above.

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  1. CONFIRMATION OF BOOKING AND PROVISION OF WRISTBANDS
    1. If an Event Outside Our Control delays delivery of your booking confirmation email, we will send it as soon as reasonably practicable. The booking confirmation email constitutes your Event Ticket(s) and you should bring a printed copy and/or a copy on your mobile phone with you to the Event. If the booking confirmation email is lost, the lead booker may log into their booking to reprint it and should also email us at info@webelievefestival.com to notify us of the loss.
    2. Entry to WeBelieve is by booking confirmation email and wristband only (both are necessary). Wristbands will be given to attendees whose Tickets have been paid for in full on arrival at the Event on production of their booking confirmation email, unless there is an Event Outside Our Control (defined in clause 9.5), in which case we will contact you with an alternative arrangement. Once the wristbands have been provided, they are the attendee’s responsibility. Wristbands must be worn at all times during the Event. Your wristband will be colour coded to enable the team to easily recognise under 18’s, campers and Day Ticket holders. For further information on wristbands, please see Clause 11.1.

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  1. TRANSFER OF TICKETS
    1. We do not offer the option to transfer tickets. In extraordinary circumstances you can email an enquiry to the admin team at info@webelievefestival.com

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  1. ACCOMMODATION AND TRAVEL
    1. Camping, Caravans and Motorhomes
      1. A Weekend Ticket is selected as part of the booking of Event Ticket(s) and includes the cost of camping. You must specify the number of tents that will be pitched during the booking process. Tents may only be pitched in the designated space allocated to the attendee by the WeBelieve Campsite Manager.
      2. No Caravans or Motorhomes are allowed on the festival site (St Mary’s College, Oscott)
      3. We do not offer electric pitches. 
      4. Day Tickets and Non-camping Weekend Tickets give access to the festival site between 07:00-22:00 and do not include access to the campsite. 
    2. Vehicles
      1. Camping Ticket holders are able to park onsite in the campsite car park and come and go throughout the event. 
      2. Due to limited onsite parking, Day Ticket and Non-Camping Ticket holders are unable to park on site and can either move to our designated off-site parking - a short bus ride away - or make their own arrangements. 
      3. Exception is made for vehicles displaying a valid blue badge. Onsite priority parking is given to those who are mobility impaired. Due to the Event Site’s limited parking, those wishing to make use of this accessible parking must inform us of this intent in the booking form.
  1. CHANGES TO EVENT
    1. The Guild of Our Lady of Ransom reserves the right to change the location of the Event to another venue or venues (whereupon such other venue or venues shall become the ‘Venue’ for the purposes of these Terms and Conditions), and to deliver the Event at such alternative venue or venues live ‘in-person’ and/or via other methods of delivery such as broadcast, live-streaming and/or any other digital means if:
      1. in our absolute discretion we consider this necessary or desirable in the circumstances including any government, local authority, public authority or administrative decision, guidelines, law, regulation, action, restriction, recommendation, or advice given for health and safety reasons relating to events, gatherings or any other matter, including in relation to any pandemic, epidemic, Covid-19 or other serious communicable disease; or
      2. the Event Venue becomes, or in our absolute discretion there exists a real likelihood or threat of the Event Venue becoming unavailable or unfit for our use due to an Event Outside Our Control (as defined in Clause 9.5); or
      3. the owner or manager of the Event Venue cancels, terminates, restricts or suspends our use of the Event Venue and/or requires evacuation of the Event Venue.
    2. In the event that the whole or any part of the Event is streamed to another venue or venues in accordance with Clause 8.1, whilst we will endeavour to provide constant, uninterrupted streaming, the image and sound quality of the streamed content may vary and the streaming may not be uninterrupted, timely or error-free. We do not accept any responsibility for technical issues and errors of this nature. We reserve the right to change the programme, omit sections of the content and vary the programme timings in our absolute discretion if we believe this is necessary due to technological or timing issues.
    3. The Event programme will be published on the WeBelieve website or app in advance of the Event but we reserve the right to amend the Event timings, programme, speakers, speaker line-up, other participants, format and any other aspects. As far as reasonably possible, we will give notice of any such changes on the WeBelieve website or app, but we do not guarantee any individuals or content will form part of the Event programme and are unable to offer refunds in relation to such changes. 

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  1. CANCELLATION AND RESCHEDULING OF THE EVENT
    1. The Guild of Our Lady of Ransom reserves the right to cancel, reschedule, alter or change the Event, the Event Venue, the programme and/or these Terms and Conditions before or during the Event:
      1.  if in our sole discretion it cannot be operated, conducted or completed as planned for any reason including reasons related to any Church of England guidance, any government, local authority, public authority or administrative decision, guidelines, law, regulation, action, restriction, recommendation or advice given for health and safety reasons relating to events, gatherings or any other matter, including in relation to any pandemic, epidemic, Covid-19, any other serious communicable disease, or any other reasons related to the safety of our guests, visitors, staff and/or volunteers; 
      2. due to unavailability of contributors;
      3. due to insufficient numbers of attendees;
      4. if the owner or manager of the venue(s) exercises any right to cancel, terminate, restrict or suspend the Guild of Our Lady of Ransom’s use of the venue(s) for the Event and/or requires evacuation of the Event Venue; and/or
      5.  if there is any Event Outside Our Control affecting the performance of our obligations or the running of an Event.
    2. We will contact you as soon as reasonably possible to notify you of any cancellation or rescheduling, but we regret that advance notice may not always be possible.
    3. On cancellation or rescheduling of the Event, the Guild of Our Lady of Ransom (in its sole discretion) may offer you tickets to a substitute or rescheduled event or a credit for a future event organised by us (up to the value of sums paid by you in respect of Tickets for the Event) as an alternative to receiving a refund, or you may opt to instead receive a refund. Where tickets to a substitute or rescheduled event or a credit for a future event are available, you will be notified and given not less than 30 days from the date of notice of cancellation of the Event in which to confirm your preference. In the absence of a response within such a period, the Guild of Our Lady of Ransom will provide you with tickets to a substitute or rescheduled event or a credit for a future event organised by us. Refunds will be paid (i) within 14 days beginning on the date on which you confirm to the Guild of Our Lady of Ransom you wish to receive a refund if the Guild of Our Lady of Ransom offers tickets to a substitute or rescheduled event, or (ii) within 14 days of the Guild of Our Lady of Ransom notifying you of cancellation if there is no substitute or rescheduled event offered. Where you receive a credit in accordance with this Clause 9.3, such credit must be used by you to book a place at an event held by us within 18 months from the date of issue of the credit. Any credits expire after 18 months.
    4. The Guild of Our Lady of Ransom’s liability for cancellation or rescheduling or failure to deliver the Event shall be limited to providing tickets to a substitute or rescheduled event or a credit for a future event organised by us or providing a refund in accordance with Clause 9.3 and neither the Guild of Our Lady of Ransom nor the Event Venue shall have further liability to any attendee or to the lead booker in relation to any other costs or expenses, including the costs of any travel, accommodation booked through a third party or any other arrangements made in connection with the Event.
    5. ‘Event Outside Our Control’ means any circumstance, act or event beyond our reasonable control or the reasonable control of the owner/manager of the Event Venue, including power failure or interruption, internet service provider failure or interruption, labour disputes, strikes, lock-outs or other industrial action by third parties, civil war, civil commotion, riot, invasion, Royal mourning, national mourning, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic, Covid-19, other serious communicable disease or other natural disaster, nuclear, chemical or biological contamination or sonic boom, any law, regulation or action taken by a government or public authority, unavailability or unfitness for use of the Event Venue, failure or interruption of public or private telecommunications networks or utility services, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

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  1. CANCELLATION
    1. If you wish to cancel a contract for the purchase of Tickets you may do so subject to forfeiture of any non-refundable deposit you have paid and the following cancellation fees (‘Cancellation Fees’):
      1. For cancellations made before 1st February 2025 a cancellation fee comprising £20 per adult Ticket will be charged, after which the remaining balance of the monies paid will be refunded to you; and 
      2. For cancellations made in the period from 1st February 2025 to 31st March 2025 (inclusive), a cancellation fee comprising £40 per adult Ticket will be charged, after which the remaining balance of the monies paid will be refunded to you; and
      3. For cancellations made after 31st March 2025, a cancellation fee comprising 100% of the monies paid for each adult Ticket will be charged and no monies will be refunded to you. 
      4. Child Tickets will be refunded in their entirety at any time.  
    2. We do not offer the transfer of Tickets. 
    3. To cancel a contract for the purchase of Tickets under this Clause 10, please email us at info@webelievefestival.com. Your cancellation is effective from the date you sent us the email. 

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  1. ATTENDANCE AT THE EVENT
    1. Entry to Event.
      1. Entry to WeBelieve is by wristband only. Wristbands will only be provided to attendees on arrival at the Event. It is vital that attendees wear their wristband throughout the Event. Attendees without wristbands will not be granted entry to the Event Site or its venues and will need to request a replacement wristband from the WeBelieve Office. A charge of £2.50 will be incurred to replace lost wristbands.
      2. Any attendees discovered on-site without a booking will need to purchase the relevant Event Ticket and pay in full. If this is not possible, and/or if they do not comply with clause 3, they may be asked to leave. Please note that only the attendees listed on a completed booking for an on-site accommodation unit may occupy the accommodation. If any other person/persons are found in occupation, they will be asked to leave the site immediately and no refunds will be given.
    2. Venue.
      1. Attendees agree to be bound by the terms and conditions of the applicable Event Venue which are notified to the attendees.
      2. Attendees agree to follow all reasonable instructions of the organisers, the Guild of Our Lady of Ransom and Event Venue staff and personnel during the Event.
      3. The Guild of Our Lady of Ransom reserves the right to refuse admission to the Event Venue, or at any time to remove any person from the Event Venue or require individuals to leave the Event Venue permanently, in each case without compensation or refund, (i) for reasons of public safety (ii) for unacceptable or anti-social behaviour by those individuals, by persons named on their booking or by their guests, which in the sole discretion of the Guild of Our Lady of Ransom is likely to cause damage, nuisance or injury, or impair the enjoyment, comfort or health of other attendees and/or (iii) for any breach of these Terms and Conditions and/or the terms and conditions of the applicable Event Venue. The Guild of Our Lady of Ransom reserves the right to escort any individual off the Event Venue.
      4. Attendees must take care when walking around the Event Venue and stick to the pathways which have been put in place to ensure attendees can safely navigate around the Event Venue.
    3. Site Rules.
      1. Attendees must familiarise themselves and comply with the WeBelieve Site Rules, as updated from time to time, which are available on the WeBelieve website and situated about the Event Site.
    4. Main Tent.
      1. For Health & Safety reasons buggies are only allowed in marked areas of the Big Top.
      2. Attendees need to comply with any instructions or requests made by the WeBelieve team to ensure all Big Top exits are kept clear, and space is maximised, thus ensuring the safety of all attendees.
      3. We do not allocate seating within the Big Top and cannot grant any specific seating requests, such as a request for allocation to a particular seat or for a group to be allocated to a particular area.
    5. Minor Alterations.
      1. Every care is taken to ensure that all the information provided on the WeBelieve website is accurate. Attendees will be informed of any material changes to the programme via the WeBelieve website and if possible, on arrival at the Event.
      2. Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment may be made by the Guild of Our Lady of Ransom for reasons beyond our control without any obligation or liability.
    6. Wheelchair users and special needs.
      Wheelchair users and carers/guests should make themselves known via the booking form. If any attendee has any other accessibility requirements, or needs to bring a guide dog, dog for the deaf or another trained assistance animal on-site, please notify us by email to ‘info@webelievefestival.com’. 
    7. Foreign language and BSL interpretation. 

No official foreign language interpretation is provided at the Event. However, if you are part of a group, or aware of a group, of non-native attendees for whom English is not their first language, please contact us by email to explore the possibility of arranging for interpreter. We intend to have a BSL interpreter in core content, if you are an attendee, or know of one, for whom this would be helpful, please notify us by emailing us at ‘info@webelievefestival.com’. 

  1. Children and Youth: attendance and medical treatment.
    1. All attendees under the age of 18 must be accompanied by their parent/guardian or another responsible adult with their parent’s/guardian’s consent. 
    2. All children and youth remain the responsibility of their accompanying adult, except when they are with their age-group activity leaders or registered child-care session. 
    3. Whilst children and youth are in their activity groups, you agree that the Guild of Our Lady of Ransom may arrange for them to be provided with first aid treatment if necessary. When booking your Tickets, you will be asked to confirm whether you consent to your child receiving emergency medical treatment where necessary and to authorise any member of the first aid or event management team to sign any written hospital consent forms on your behalf if a doctor advises that a delay in obtaining your signature may result in harm or damage to your child. If you do not wish to consent, please contact info@webelievefestival.com before booking your tickets.
  2. Content.
    1. All rights in all talks, interviews, presentations, seminars, break-out sessions, documentation and materials published or otherwise made available as part of the Event (including any audio or audio-visual recording of the Event) (‘Content’) is owned by the Guild of Our Lady of Ransom or is included with the permission of the owner of the rights. 
    2. Save as expressly permitted by the Guild of Our Lady of Ransom in writing, you shall not record, distribute, reproduce, modify, store, transfer, commercially exploit or in any other way use any of the Content.  
    3. The views expressed by the WeBelieve contributors are their own and they do not necessarily represent the Guild of Our Lady of Ransom’s official views or opinion. Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. We cannot accept responsibility for any loss or damage sustained as a result of you following the suggestions or any advice that may be provided.
    4. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. We make no representations, warranties or guarantees, whether express or implied, that the Content is reliable, accurate, complete or up-to-date.
  3. Responsibility for personal belongings. Event attendees should keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including theft) of any property while on our premises or at Event Venue.
  4. Pets. Attendees are not allowed to bring pets or other animals on-site, with the exception of guide dogs for the blind, dogs for the deaf and other trained assistance animals. Please contact info@webelievefestival.com at the time of booking should you need to bring a guide dog, dog for the deaf or another trained assistance animal on-site. Attendees bringing pets on site without permission will be asked to remove them immediately.
  5. Food and drink. No food or drinks are included in the cost of the Event Ticket. 
  6. Smoking. All inside venues, tents and the campsite at the Event are strictly non-smoking. Smokers over the age of 18 may smoke in clearly marked zones.
  7. Drugs. The Guild of Our Lady of Ransom has a zero-tolerance policy on drugs. Anyone found in possession of illegal substances will be sent home immediately without any refund and may be prevented from attending future events.
  8. Generators. In order to comply with Health & Safety regulations, attendees may not bring generators on site at the Event Venue in any circumstances.
  9. Entry to festival venues. Content registration will not be required before the Event. Entry to the festival venues will be on a first come, first served basis. Therefore please arrive early to avoid disappointment.
  10. Security checks. The Guild of Our Lady of Ransom and the owner/manager of the Event Venue reserve the right to request additional identification from all attendees to be shown at the time of presenting Event Tickets at the entrance to the Event Venue.

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  1. INDEMNITY
    1. All attendees agree to indemnify the Guild of Our Lady of Ransom against any damage or loss that is caused as a result of their negligence.

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  1. INFECTIOUS OR CONTAGIOUS ILLNESSES AND DISEASE
    1. Attendees must inform the Duty Manager on-site of any serious illnesses or disease during their stay that may affect other attendees, including Covid-19. In order to protect other attendees, volunteers and employees, anyone with serious infectious or contagious illness or disease, including Covid-19, may be asked to remain in their accommodation or requested to leave the WeBelieve site.
    2. We are unable to offer refunds for people who test positive for Covid-19 before or during the Event. Should you wish to cancel in these circumstances, our standard cancellation terms will apply as set out in clause 10.

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  1. FILMING AND PHOTOGRAPHY
    1. The Guild of Our Lady of Ransom may photograph and/or film you and/or your child/children before, during and after your attendance at and/or participation in the Event and related activities (‘Recordings’).
    2. If you do not wish to be photographed or filmed, please collect a ‘no film’ wristband from Registration Staff on arrival and visibly wear it throughout the Event. If you do not wish for your child/children to be filmed, please see Clause 14.4 below.
    3. Camera operators are instructed to treat the back of venue spaces as ‘no-shoot’ zones, if you are further forward we cannot guarantee that you will not be captured in group shots. 
    4. The following shall apply to official photography and video filming within the designated children’s areas at the Event: (i) those who do not consent to being photographed/filmed or their child being photographed/filmed should speak to any of the children’s activity leaders to ensure their child won’t be captured (ii) photography/filming consent for guests under 13 years old has been captured within the booking page; should you prefer that any photographs/footage of your child are not used, please amend your booking as necessary or write to info@webelievefestival.com in advance of the Event or speak to your children’s activities leader at the Event.
    5. The Guild of Our Lady of Ransom will use, for the maximum time allowed by applicable law, throughout the world and without any compensation, any Recording of you in any media, for the purpose of advertising, promotion, or any other commercial or ministry purpose in connection with the promotion of the Event or future events, in the Guild of Our Lady of Ransom and campaigns and/or for other the Guild of Our Lady of Ransom promotional activities. You also grant us permission to display your image during the Event and for the same purposes as any recording. 
    6. Without limiting the foregoing, Recordings taken at the Event (including edited versions, alone or in combination with other material, free of charge or subject to payment) may be live-streamed online and/or otherwise used (without any compensation) in the UK and worldwide for promotional, marketing (including paid advertising), fundraising and other commercial/ministry purposes, including (i) on our and/or the Related Parties’ websites, platforms and channels, including social media, video-sharing, video-hosting and other media channels; (ii) in our and/or the Related Parties’ digital, email and print communications and products (including donor communications); (iii) before, during and after our and/or the Related Parties’ online and in-person events, church meetings, staff meetings and services, including the Event; (iv) via downloadable assets via our and/or the Related Parties’ websites, platforms and channels (for example, without limitation, shareable social media graphics, email invitation, promo videos); (v) throughout the UK in various modes of physical advertising, for example, roadside billboards, overland and underground transport networks, buses, coaches, trams, in cinemas and in/on church buildings (vi) images may be displayed at the Event Venue and on any other media channels used by the Event Venue owner/manager (vii) in and as part of any film, event, course, production, programmes or content owned, controlled, produced, developed or represented by us and/or any Related Parties. 
    7. In this Clause 14, ‘Related Parties’ means: (i) Partners, (ii) marketing sponsors, (iii) churches and organisations throughout the UK and worldwide attending or intending to attend WeBelieve and future WeBelieve events. (iv) Event contributors and their teams and the event venue owner/manager; and (v) volunteer/freelance photographers, videographers, content creators, production companies and networks working with us on the Event.

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  1. DATA PROTECTION
    1. The Guild of Our Lady of Ransom (data controller) will collect your personal data, such as identity, financial, contact information, and special category personal data, such as your image whilst taking part in religious activities and in relation to children and youth information relating to their health, for the purpose of (i) processing your registration to attend the Event (ii) administering the Event (iii) ensuring that children and youth are provided with appropriate food when placed in kids and youth groups and, where required, first aid and medical treatment and (iv) advertising and promotion, and for any other purpose in connection with the promotion of the Event or future events and/or for our and third-party promotional activities and as described more fully in clause 14. You can review the Guild of Our Lady of Ransom’s privacy policy here https://www.guild-ransom.co.uk/privacy.
    2. To the extent that you have indicated that you are happy for the Guild of Our Lady of Ransom to do so by ticking the relevant consent box in the Event booking form, the Guild of Our Lady of Ransom will use your details (i) to provide you with advance notice about WeBelieve 2026 and to keep you updated about future WeBelieve events; and/or (ii) to keep you up to date with our church planting news and updates.  
    3. In respect of group bookings, the lead booker is responsible for everyone in their group. In agreeing to these Terms and Conditions the lead booker confirms that, prior to booking, they have provided these Terms and Conditions to everyone in their group and obtained authorisation from each person within their group (i) to provide their details to us to process their registration to attend the Event: (ii) to the processing of their personal data in connection with administering the Event; (iii) to the processing of children’s and youth’s health data to ensure that children and youth are provided with appropriate food when placed in kids and youth groups and, where required, first aid and medical treatment; and (iv) to the processing of their personal data for the purpose of advertising and promotion, and for any other purpose in connection with the promotion of the Event or future events, and/or for our and third-party promotional activities as described more fully in Clause 14. Prior to any transfer of personal data from the lead booker to us, the lead booker shall ensure that it has given all necessary notices to, and obtained any required consents from, each person in their group, to enable the lawful transfer of their personal data to us.
    4. As a data subject, you can exercise any of the following rights at any time and at no cost except in circumstances where the request is manifestly unfounded or excessive, in which case we will charge a reasonable fee for the administrative costs of complying with your request:
      1. the right to be informed on how we process your personal data;
      2. the right of access to your personal data;
      3. the right to rectification of your personal data;
      4. the right to erasure of your personal data;
      5. the right to restrict the processing of your personal data;
      6. the right to data portability;
      7. the right to object to the processing of your personal data; and
      8. rights in relation to automated decision making and profiling.
    5. If you wish to exercise any rights under the UK Data Protection Legislation, please email info@webelievefestival.com with your request.
    6. We shall not retain your and/or your child/children’s personal and special category data, where relevant, for longer than necessary, in connection with our purposes of processing.
    7. The Guild of Our Lady of Ransom will store your and/or your child/children’s identity data, which includes your registration data and film and photography data, for a period of one (1) year and five (5) years respectively from the date of the Event, after which we will destroy this information.
    8. We will store your financial data for a period of seven (7) years as required under our accounting and/or reporting obligations after which we will destroy this information.

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  1. OUR LIABILITY
    1. Nothing in these Terms and Conditions limit or exclude our liability for:
      1. death or personal injury caused by our negligence; 
      2. fraud or fraudulent misrepresentation;
      3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. To the maximum extent permitted by law and subject to Clause 16.1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions for:
      1. death or personal injury (including the transmission of COVID-19 or other serious communicable disease); 
      2. damage to, loss or theft of your personal belongings or property;
      3. any cancellation, alteration or rescheduling of WeBelieve or the programme;
      4. any use of or reliance on any Content within WeBelieve;
      5. any loss of profits, sales, business, or revenue;
      6. loss or corruption of data, information or software;
      7. loss of business opportunity; 
      8. loss of anticipated savings; 
      9. loss of goodwill; or
      10. any indirect or consequential loss.
    3. To the maximum extent permitted by law, subject to Clause 16.1 and Clause 16.2, our total liability to you in respect of all other losses arising under or in connection with the contract for the purchase of Tickets and delivery of the Event, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Tickets purchased hereunder.
    4. Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the Tickets and the Event. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.
    5. For the avoidance of doubt, the Guild of Our Lady of Ransom shall not be responsible for and attendees acknowledge that personal arrangements and expenditure, including travel, accommodation and other costs and expenses relating to the Event are incurred at attendees’ own risk, and the Guild of Our Lady of Ransom shall not be liable to attendees for any wasted or unrecoverable costs or expenditure in relation to such arrangements, even if arising in relation to the cancellation or rescheduling or changes to the Event.

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  1. COMMUNICATIONS BETWEEN US
    1. When these Terms and Conditions refer to ‘in writing’, this will include email.
    2. If you are a consumer:
      1. if we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order;
      2. to cancel a contract for the purchase of Tickets in accordance with our cancellation policy set out in Clause 10, you should contact us in writing by sending an email to info@webelievefestival.com. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us;
      3. If you wish to contact us in writing for any other reason, you can send this to the Guild of Our Lady of Ransom by emailing info@guild-ransom.co.uk.
    3. If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your order. The lead booker will be the primary and main point of contact regarding bookings for all attendees within their group booking.
    4. If you are a business, please note that any notice or other communication given to by us to you under or in connection with the contract between us shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified your order. Any notice or communication shall be deemed to have been received:
      1. if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address;
      2. if sent by post, the second business day after posting or at the time recorded by a recorded delivery service;
      3. if sent by or email, at the time of transmission, or, if this time falls outside business hours (9.30am to 5.30pm) in the place of receipt, when business hours resume. 
    5. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. The provisions of this Clause 17 shall not apply to the service of any proceedings or other documents in any legal action.

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  1. GENERAL
    1. Variation. The Guild of Our Lady of Ransom may revise these Terms and Conditions from time to time. Each time you order Tickets from us, the Terms and Conditions in force at that time will apply to the contract between you and us.
    2. Entire Agreement. These Terms and Conditions constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms and Conditions.
    3. Assignment and Transfer.
      1. We may transfer our rights and obligations under a contract for the purchase of Tickets to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
      2. You may not transfer your rights or your obligations under these Terms and Conditions to another person.
    4. Rights of Third Parties. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    5. Severance. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    6. Waiver. If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    7. Governing Law. These Terms and Conditions are governed by English law. The contract for the purchase of Tickets and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by and construed in accordance with English law. 
    8. Jurisdiction. We both agree to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer and resident of Northern Ireland, you may also bring proceedings in Northern Ireland; or if you are a consumer and resident of Scotland, you may also bring proceedings in Scotland.  

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Contact Information

info@webelievefestival.com

+44 (0) 7552 812 608

The Guild of Our Lady of Ransom

St Margaret’s Presbytery, 
79A Barking Road, 
Canning Town, 
London, 
E16 4HB